FAQ

Just click on the hubtrak logo at the header part and it will redirect you to the homepage

Login to the site, click on the dashboard tab, look into the calendar section and then click the create a new event

• First is to login on the app.hubtra.us
• And then click on the company wherein you will see the lists of company that you have
• Choose and click the specific company and then Invite tab will show under on it
• If your already on the Invite tab, just fill up the email, choose the role and put a message on it 
• Once your done, click send and your all good

• Once user got invitation from the employer, they will receive a notification with the register link on their email
• And then when they have the invitation link, just click on and it will redirect you to the registration page.
• If your already on the registration page, just fill out the required information and when your done, click complete signup
• After that, it will notify you via email for the activation link
• Click on the activation link and then your goods to go

Hubtrak works like a modern day ERP system. It assures that the data is organized in an easy, accessible, and usable way.

Yes it is. Siteground have sophisticated IDS/IPS systems which block malicious bots and attackers plus update the security rules weekly for protecting the customers from the most common attacks. They check for a high number of failed login attempts from hosts and filters as well and many more.

Basically, users can only see data once they login and based on their assigned company; otherwise there is no way they can get the info on the other users if they are not connected to the company.

Yes, we have a daily backup from the server wherein we can restore all files and database options if ever needed or if ever data is lost.

Yes, our websites and apps are secured and safe from viruses.

Data accessibility depends on the user type.  The administrator has the one with full-control of all the data and functionalities, other users are limited and depend on the settings that is given from the administrator.

Hubtrak is distinct from other management tools because of its GPS-based tracking, which enables you to track the location of your team members at all times. In addition to the GPS tracker, Hubtrak provides the ability to monitor time and attendance from multiple locations.

Please contact hubtrak.team@gmail.com

Do not constitute harassment of any kind.
Do not scam users, phishing attempts, or defraud workers
Do not use Hubtrak GPS tracking beyond personal use.

Go to your company then on the left side click on “projects” then “create project”. You can create as many projects as you want.

Go to your company’s project then on the right side you can view the percentage progress of your project.

Go to the “invite” on the left side then click on “send invites” fill in the information and click “send”. Wait for the employee to accept the invitation.

Go to “reports” then choose the employee name and filter the date, in there you can view the screenshots, GPS tracking, timesheets, and URL tracking.

No, and we never will. Hubtrak is a productivity tool, not surveillance software.

First: Go to this link https://app.hubtrak.us/login/, then click on “sign up”.
Second: Fill in the information needed, then click “register”.
Third: Verify through your email and welcome to the Hubtrak management tool!

No, and we never will. Hubtrak is a productivity tool, not surveillance software.

Go to the task then on the right bottom you will see “comment”. There you can easily collaborate with your concern regarding the task.

Under the task go to the bottom part and click on “browse” choose a file to upload, you can also add a comment for your attachment then save it.

Under the task update status by changing the color mode into “in progress (purple), stuck(red), for review(blue), and complete(green)”.

Go on the tasks that you have, click on the image and it will show you the image with the comment on the right side.

You have two options to update the status of the tasks, first is to click the color box on the tasks lists, then it will show you the status type, just click on the status and it will automatically update. The other one is when you open the tasks, at the top right, you will see the dropdown wherein there’s an option status type of the tasks

If an employer or someone assigned you a task, it will notify you via email.  You will also get task notification on your dashboard.

Hubtrak take screenshots every 5 minutes by default but admin can change it to every 10 minutes or keep the 5 minutes default.  Employer/administrator has access to adjust the the screenshot settings.

Yes! Hubtrak will automatically capture your full desktop and all open windows into a screenshot when you start a timer. You can even turn off screenshots to save disk space.

Screenshots are stored in the report tab of the left side of user’s dashboard.  Go to the screenshot folder to view screenshots.  You can filter the screenshots by dates and projects.

Screenshot capture would only be activated when you clock in for work.  It only captures your screen while you are at work.  Only your company’s administrator and/or manager can see your work screenshots.

From the dashboard, click ‘Create Project’. You will be taken to a new screen that will ask you for information about the project, such as name and budget.

From the dashboard, click on the company, then choose the specific company. Then after that, you will see the projects tab, from there, you can click the project that you want and then click edit to add the members.

There’s no status on the project, only on the tasks

First is to click on the specific project wherein you will see the edit tab, click on it and then update the date on it.

Create a project first, from there you can see the create a task. Click on it and fill up the required fields. After that click save.

Go the specific project and then there’s a delete tab on it, just click on delete tab and it will delete the project

Go to “reports” and filter the date, in there you can view the screenshots, GPS tracking, timesheets, and URL tracking.

If you are passive or inactive for sometime, then idle time will be activated.

It is generally 2 minutes, but it can be adjusted based on your employer.

Do your job and stay active.

• Go to Reports and then timesheets.
• Click export and select one option, CSV or PDF

• Go to Reports and select Timesheet
• Then select Submit for Approval

You can select a CSV or PDF file.

Yes

Yes, you can message anyone who is currently online. 

Currently, you can only chat with your colleague(s) one on one or chat in one company’s chat room.

Yes.  Your colleague will see your message when they log on Hubtrak.

Yes, there are limited file options you can send on Chat.