Top 10 Best Live Chat For Website
There’s no doubt that live chat is one of the best ways to provide excellent customer service and support. It’s fast, efficient, and convenient for both customers and businesses. But with so many live chat software options on the market, it can be tough to decide which one is right for your website. To help you make a decision, we have compiled a list of the top 10 best live chat software options for websites. We will go over the features and benefits of each so you can choose the perfect fit for your business. If you are looking to add live chat to your website, you have come to the right place. In this article, we will give you an overview of the best live chat for website options currently available.
What is Live Chat?
Live chat is a communication tool that allows website visitors to instantly have a text-based message from a company representative in real time. This can be extremely beneficial for both parties involved as it allows for quick resolutions to any issues or questions that may arise. When customers have questions, businesses can provide live chat support to answer them. This is done by embedding small chat boxes to the website where people are visiting.
Live chat support can be with an AI or a real person through a small chat box, depending on the company’s preferences or working hours.
Customers prefer this channel of communication because it allows for “live” interaction. Live chat support usually runs in real-time and does not require customers to wait for their answers. This is different from email customer service, where responses can take hours or even days.
Benefits of Live Chat for Website
Live chat support is a great way to provide customer service and support on your website. It can help you resolve customer issues quickly and efficiently, and can also help you build better relationships with your customers. Here are some of the benefits of live chat support:
Quick resolution of customer issues: Live chat enables you to resolve customer issues quickly and efficiently. This is because you can have a conversation with the customer in real-time, and can easily transfer them to another team member if necessary.
Better customer relationships: Live chat allows you to build better relationships with your customers. This is because you can provide a personal touch to the conversation, and can get to know your customers better. You can also build trust with your customers by being available to them when they need help.
Live chat representatives can proactively engage with website visitors and offer them additional information about products and services that they may be interested in.
Increased sales: Live chat can also help you increase sales on your website. This is because you can upsell and cross-sell products and services to your customers during the chat session.
Top 10 Best Live Chat for Website
Now that we have covered what live chat is and how it can benefit your business, let’s take a look at some of the best live chat for website options currently available:
1. Tidio Live Chat
Tidio is a cloud-based application that enables you to communicate with your website visitors in real time. Live chat is very easy to use and it has a lot of features that can help you provide better customer service. You can integrate Tidio with a variety of software, including Shopify, WordPress, and Wix. It offers premium plans as well as a free plan.
Live Chat – unlimited conversations
Custom number of operators
Chatbots – custom no. of engagements
Email, 24/5 Live Chat, 24/7 emergency phone support
All features from Chatbots and Communicator plans
AI Response Bots
Dedicated Customer Success Manager
Dedicated Implementation Specialist
Chatbot building assistance
2. Free Chat
FreeChat is a live chat software that is 100% free and requires no coding. Its best feature is that you can add live chat to your site without slowing down your website speed. With its sleek and modern live chat designs, you can customize and match your chat box and button to your site’s design perfectly.
No coding required
Secure & GDPR Complaint
%100 Free & No Extra Costs
Setup in minutes
3. HubSpot’s Free Live Chat
Allow incoming chats to get logged to customers’ contact profiles. This way, your team can look up recurring customer issues and offer different solutions. It has the ability to customize your chat widget to match your website’s branding. They have a wide range of integrations with popular CRMs, Help Desk software, and more. They also have powerful reporting and analytics tools to help you track your performance.
MANAGE SCALING TEAMS
10 paid users
CUSTOMIZE YOUR PROCESS
Standard CRM interface configuration
OPTIMIZE PERFORMANCE FOR GROWTH
Respond.io is a business messaging platform that allows your customers to contact you via any channel. Customers can message you using Respond.io live chat on your website or your social media pages as well. It includes an AI feature that guides your chatbot responses by using “Smart Replies.” Smart replies enable communicating faster and troubleshooting recurring issues based on repetitive questions.
25 Users Included (Seats)
3,000 Monthly Active Contacts
All Core Features
Google Sheets Step
HTTP Request Step
You can monitor customer activity in real-time and see which team members responded to a customer.
Video + Voice (Add-on)
Agent > Agent Messaging
Geo IP Tracking
High Load Dashboard
In-Chat Payments (beta)
Automated Translation (beta)
With this live chat software, you can respond to your customers’ emails, chats, and Facebook messages in one place.
It comes as a mobile app as well, to chat with your customers on the go. What we like about Smartsupp is that it has a file-sharing feature that allows sending a photo or document with drag and drop.
Communication channels: Live chat + email + FB messenger
Agents: 3 upgradable to 10
Conversations volume: unlimited
Conversations history: 3 years
Engage visitors: 10 automatic messages
Video recordings: 50k/month
Team stats & routing: Yes
Rest API and data exports: Yes
Crisp.Chat is a live chat software that brings together all your channels with its shared inbox feature. You can build chatbot scenarios, create GIFs and video previews, and share files. Also, Crisp.Chat allows connecting your live chat to social networks like Messenger and Twitter. What caught our attention is that they offer a feature called CrispyBird, which is a game to keep your customers engaged while they wait for your response.
Automate with Zapier
Sync leads to saleforce, piperdrive, zoho, hubspot
Github, Trello, Instagram, WhatsApp, User Ratings, No Crisp logo, Jira, Discord, Aircall
Chatra is a live chat software that helps you connect with your website visitors in real time. It also comes with features like automatic translation, customer satisfaction surveys, and more. It comes with features like reading receipts and typing indicators so that customers can know when you are responding.
Online & offline chat widget
Unlimited websites, customization, SSL-encryption
Bots & automation
Intelligent chat bot
Form & lead capture bot
Targeted messages & triggers
Basic visitor info
Detailed visitor info
Real-time visitor list
Max. number of simultaneous visitors in the list : paid agent seats × 10
Shopping cart contents
Windows & Mac desktop apps
iOS & Android mobile apps
Unlimited concurrent conversations
Complete conversation history
E-mail chat transcripts
Agent names, titles and photos
Email open tracking
Screensharing via Median
Analytics and reporting
API & developer tools
Integration with existing users
OnWebChat is one of the best live chat for website platforms out there. It’s easy to use, efficient, and most importantly, it’s free. It has a ton of features that make it a great choice for businesses of all sizes, including: 100 chats/month, 1-year chat history, visitor monitoring and shortcuts speech to text.
Chat History: Unlimited
Visitors send chat to email
Speech to text
Visitor navigation path
Transfer chat to another operator
Audio and visual notifications
Userlike has a free live chat software option as well as paid plans. The free plan includes one widget and one seat. Its live chat window for web and mobile has various features like image and video support, feedback options, and conversation tagging. With conversation tagging, you can tag conversations with topics and better organize them. Also, setting up canned messages for common questions is another positive feature.
All the core features
Basic API access
AI Automation Hub
Why should I have live chat support?
There are several reasons why you should have live chat support for your website. First, it allows you to provide real-time customer service to your visitors. This can be invaluable when they have questions or need help with something on your site. Second, live chat can help increase sales by allowing you to upsell and cross-sell products and services to your customers. Third, live chat can help reduce customer support costs by providing a more efficient way to handle customer inquiries. Finally, live chat can help build customer loyalty by providing a personal touch to your customer service.
If you are looking for a way to improve customer service and support on your website, live chat is a great option to consider. There are many different live chat software options available, so it’s important to choose one that’s right for your website. It offers many benefits that can help you resolve customer issues quickly and efficiently, build better relationships with your customers, and increase sales on your website. For more business insights, visit Hubtrak.